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Customer Management
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Advantage Interactive Corp.
Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
http://www.advantageinteractive.com/
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CRM Assist
Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and emarketing through mail lists, online forums, and an integrated directory.
http://crm.ittoolbox.com
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Customer Inc
Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
http://www.customer-inc.com
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eLoyalty
Offering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.
http://www.eloyaltyco.com/
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Fulfillment Plus
Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.
http://www.fulfillmentplus.com/
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Harte-Hanks, Inc.
World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)
http://www.harte-hanks.com/
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Info Warehouse
Provides customer service training materials and business information links. A full complement of business links and personal improvement information.
http://www.infowhse.com/home.htm
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Internet Customer Service
Provides full-service solutions to manage online customer interactions. A variety of contact options allow a web site to provide 24/7 customer service on a global basis.
http://www.netcustomer.com
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Kovair Inc.
Consulting services covering CRM and strategic relationship management.
http://www.kovair.com
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MindTree Consulting
Business to consumer services.
http://www.mindtree.com/
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NowDocs
How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.
http://www.nowdocs.com/
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SociAlchemy
Provides consulting services focused on customer communications through the Internet, and the development of online communities and knowledge networks.
http://www.socialchemy.com/
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SRD Group
CRM consultants helping build clear customer centric strategies, guiding companies through corporate and cultural changes, people and process management issues, and measuring return on investment.
http://www.srd-grp.com
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Strengthbank
Offers professional keynote and customer service seminars.
http://www.strengthbank.com/index2.html
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Tariva, Inc.
Web based customer relationship management software available in both hosted and installed versions.
http://www.tariva.com/
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